Shipping Policy

At Zodoma, we prioritize prompt and reliable shipping to ensure your satisfaction with our products and services. Below is our comprehensive shipping policy for orders placed within the United States.

Operating Hours

Business Days: Our business operations are conducted from Monday to Friday, excluding public holidays. Orders received after 9:00 PM will be processed on the next business day.

Order Handling

Handling Time: Once your order is placed and payment is confirmed, our team will carefully prepare and package your items within 3-5 business days. This period ensures we maintain the quality and accuracy of your order.

Shipping Details

Transit Time: After your order has been processed and shipped, it typically takes 5-8 business days for delivery within the United States. Please note that transit times can vary based on your location and other external factors.

Shipping Fee: We charge a flat shipping rate of $7.65 for all orders delivered within the United States.

Order Notifications

  • Order Confirmation: Upon placing your order, you will receive an email confirmation detailing your order summary.
  • Shipping Confirmation: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information to monitor the progress of your shipment.

Potential Delays

While we strive to meet our estimated processing and shipping times, certain situations may lead to delays:

  • High Order Volumes: During peak shopping seasons or promotional periods, increased order volumes may extend processing times.
  • Weather Conditions: Severe weather can impact shipping and delivery schedules.
  • Carrier Issues: Strikes or logistical challenges within the carrier’s network may cause delays.

Address Accuracy

To ensure timely delivery, please ensure that your shipping address is complete and accurate. Zodoma is not responsible for delays or lost shipments resulting from incorrect or incomplete address information.

Order Modifications and Cancellations

If you need to make changes to your order or cancel it, please contact us as soon as possible. Orders that have already been processed and shipped cannot be modified or canceled.

Contact Information

For any questions or concerns about your order or our shipping policy, please contact our customer service team at [email protected].