Frequently Asked Questions

Welcome to the Zodoma FAQ page. Here, you’ll find answers to frequently asked questions. If you need further assistance, please contact us at [email protected].

General Questions

Q: How can I contact Zodoma? A: You can reach out to our customer service team by emailing us at [email protected]. We strive to respond to all queries within 24 hours on business days.

Order Placement

Q: How can I place an order? A: To place an order, browse our online catalog, add your chosen items to the shopping cart, and proceed to checkout. Follow the prompts to complete your purchase.

Q: Is it possible to cancel or change my order? A: Orders can be canceled or modified within 24 hours of being placed. Contact us at [email protected] with your order number and request. Beyond this window, orders may already be in processing and changes may not be possible.

Shipping Information

Q: What is the processing time for orders? A: We process orders within 3-5 business days. During this period, we prepare and package your items with care to ensure they arrive in perfect condition.

Q: How long does delivery take? A: After processing, delivery within the United States typically takes 5-8 business days. Delivery times can vary based on your location and other factors.

Q: What are the shipping costs? A: We charge a flat rate of $7.65 for shipping on all orders within the United States.

Payment Details

Q: Which payment methods are accepted? A: We accept a variety of payment methods including Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card. All payments are processed securely.

Q: Is it safe to use my credit card on your site? A: Yes, we use secure payment gateways to process all transactions, ensuring your personal and financial information is protected.

Returns and Refunds

Q: What is your return policy? A: You can return items within 20 days of delivery. Items must be unused, in their original condition, and in the original packaging. Return shipping costs are the responsibility of the customer.

Q: How do I return an item? A: To initiate a return, email us at [email protected] with your order number and reason for return. We will provide detailed instructions for returning your items.

Q: When will I receive my refund? A: Refunds are processed within 6-15 business days after we receive and inspect your returned items. The refund will be issued to your original payment method.

Account and Privacy

Q: Do I need an account to make a purchase? A: No, you can check out as a guest. However, creating an account allows you to track your order, save shipping details, and view your order history for future reference.

Q: How is my privacy protected? A: We prioritize your privacy and employ robust security measures to protect your personal information throughout the transaction process.

Additional Assistance

Q: What if there is a problem with my order? A: If you encounter any issues with your order, please contact us at [email protected]. We will do our best to resolve the issue promptly.

Q: Can I track my order? A: Yes, once your order has been shipped, you will receive a tracking number via email to monitor your shipment’s progress.

Thank you for shopping with Zodoma. We are dedicated to providing you with an excellent shopping experience. For any other inquiries, please reach out to us at [email protected].