Return and Refund Policy

We want you to be fully satisfied with your purchase from Zodoma. If for any reason you are not happy with your order, our Return & Refund Policy provides detailed information on how to return your items and receive a refund.

Return Eligibility

Return Period: Items must be returned within 20 days from the delivery date.

Condition: Returned items must be unused, in the same condition as received, and in their original packaging.

Non-Returnable Items

Certain products are not eligible for return, including perishable goods, custom-made items, and gift cards. For specific details, please contact our customer service team.

How to Return an Item

  1. Initiate Return: To start the return process, contact us at [email protected] with your order number and reason for return.
  2. Authorization: Upon approval, you will receive instructions on how to return your items. Do not send items back without authorization.
  3. Return Shipping Costs: Customers are responsible for the cost of return shipping. These costs are non-refundable.

Refund Process

Processing Time: Once we receive and inspect your returned items, we will process your refund within 6-15 business days. The refund will be applied to your original method of payment.

Partial Refunds: Partial refunds may be issued for items that are not in their original condition, are damaged, or have missing parts.

Late or Missing Refunds

If you do not receive your refund within the expected timeframe:

  • Check your bank account.
  • Contact your credit card company, as processing times may vary.
  • Contact your bank.
  • If the issue persists, contact us at [email protected].


We replace items only if they are defective or damaged. For exchanges, please contact us at [email protected] for further instructions.