Cancellation Policy
We understand that sometimes plans change, and you may need to cancel an order. Our Cancellation Policy outlines the terms and conditions for canceling orders placed on our website. Please read this policy carefully.
Cancellation Period
You may cancel your order within 24 hours of placing it. After this period, your order will begin processing, and we may not be able to accommodate cancellation requests.
How to Cancel an Order
To cancel your order, please contact our customer service team as soon as possible at [email protected] with your order number and a request to cancel the order.
Refund Process
If your cancellation request is approved, we will process a full refund to your original payment method. Please allow 6-15 business days for the refund to be processed and reflected in your account.
If your cancellation request is received after the 24-hour period and your order has already been processed or shipped, you will need to wait until you receive the order and then follow our return process to return the item(s) for a refund.
Special Conditions
- Pre-Order Items: For pre-order items, cancellations must be requested before the item is shipped. Once the item has shipped, our standard cancellation and return policies apply.
- Custom or Personalized Items: Custom or personalized items may not be eligible for cancellation once production has begun. Please contact us for more information on specific orders.
Non-Cancellable Items
Certain items, such as final sale products, gift cards, and digital products, cannot be canceled.
If the Order is Shipped
If your cancellation request is too late and the order has already shipped, please wait for the package to arrive and then initiate a return in accordance with our return process.
Contact Information
If you have any questions or concerns regarding our Cancellation Policy or need assistance with your order, please contact our customer service team at [email protected]. We are here to help and will do our best to assist you with your request.